Berloni Appliances – Terms & Conditions
1. Manufacturers warranty only applies. Unless an Extended Warranty is purchased and then a separate set of terms and conditions apply.
2. Deposits are strictly not refundable for change of mind or cancelled orders, only store credit.
3. Methods of payment for orders:
- Credit Card (Visa, Mastercard & AMEX)
- EFT / Direct Bank Transfer (Funds need to clear before pickup/delivery)
- EFTPOS Instore Only (Savings or Cheque Account - In-store Only)
- Cash (In-store only)
4. All payments must be cleared & confirmed by Berloni Appliances prior to release of any goods. No delivery or pick up of goods will be confirmed prior to payment in full.
5. All product specifications should be completely checked by the customer prior to purchasing including any specific upgrades or changes required to install the new product. Berloni Appliances does not take any responsibility if a customer has not thoroughly checked all specifications of the products. All install requirements are the responsibility of the customer as well as all costs involved.
6.All goods shall remain the property of Berloni Appliances until the order has been Paid In Full.
6a. Should goods not be paid in full as requested, Berloni Appliances cannot guarantee stock will be available or allocated.
Cancellations, Returns, Payments & Storage
7. Any cancelled items or orders will incur a cancellation/re-stocking handling fee of 20% of the order amount if products have been brought in to our warehouse by order.
8. Change of Mind returns will only be accepted if the product is brand new in the box and is not a special order item. A refund will not be provided only a store credit.
9.Return of any goods will incur a handling and restocking fee, at a rate of 20% of the item/s total value.
10.Goods returned will NOT be accepted unless as new (packaged in exactly the same manner as original packaging - brand new in box). Repacked items will have to be inspected before being accepted as brand new. If package is damage or cannot be sold as new, restocking fee will be at a higher rate or not accepted.
10a. Any returns must be done within 14 days of receiving the products. Returns will not be accepted after this period, if clarification is require please contact us.
11. Deliveries are strictly non refundable if goods are being returned for change of mind or change of product, any return delivery costs are the responsibility of the buyer.
12.Damaged goods must be notified to Berloni Appliances within 3 days of the date of delivery/pickup to guarantee transit insurance.
13.Unconditional terms not negotiable on special or custom orders – Deposits are not refundable or credited on custom orders
14.Goods purchased at Special Events such as In-store/Online sales or similar are not refundable and any monies paid thereon will not be refunded.
15.For free storage period, payment to be finalised by balance date stated on invoice date to secure the purchase price and to receive free 6 Months Storage.
- Storage time starts from the date of purchase. Free storage period is 6 months unless otherwise agreed.
i. Additional storage time can be offered at $150 per month - Customers will be notified prior to their storage period ending to avoid any fees being charged. This does not apply to forward orders or specials orders where stock is not allocated or brought into storage.
16.EX DISPLAY / EX DEMO or OTHER PRODUCT APPROVAL
If this invoice has (EX DISPLAY) or (EX DEMO) or (CARTON DAMAGE) listed next to a product/s, that product is out of its original box/packaging. Ex Display products have been on display in the Berloni Appliances showroom or on a Homeshow stand. Ex Demo product/s are product/s that have been USED for demonstration purposes. Carton Damage products are products that have there original box damaged – These units have been inspected as in brand new condition yet at a reduced rate. All 3 product states are covered by full manufacturer’s warranty applying except on any cosmetic damage – Unless stated otherwise.
Out of box products purchases are not refundable or returnable and will not be replaced with another item unless covered under warranty. Once signing this invoice you have agreed to purchase this product in this state – including any known imperfections.
17.Deliveries
Any delivery options must be listed on the invoice otherwise delivery is not included – delivery fees do apply unless stated otherwise. Delivery is 1 single delivery for goods stated unless multiple deliveries have been purchased.
17.a Any special delivery details, hazards or issues must be told to Berloni at the time of purchase otherwise delivery drivers may refuse to deliver once on site due to complications. This is the responsibility of the buyer to advise of this.
Delivery issues may include small doors/openings, stairs, limited access, unstable ground etc. In some cases 2 people are required for deliveries due to the weight/size of products and the details of the site. This is not included in any delivery service offered – Extra charges will apply.
18. Agency Products - All Agency products full under a seperate set of terms & conditions from that specific supplier as we are an agent for them. This includes cancellation fees, re-stocking fees and promotional terms & conditions. Final decision on any purchases made with an agency brand are the decision of that supplier and Berloni Appliances has no control over this decision.
Website Sign Up Bonus Promotion
Berloni Appliances Website Sign Up Bonus Promotion can be used once signed up to our VIP List.
- A first time purchase code will be offered for your first purchase and ongoing exclusive specials for future purchases.
- Cannot be used in conjuction with any other discount, gift card or cash back offer from Berloni Appliances.
- Cannot be used in conjuction with the Berloni Appliances best/unbeatable price guarantee (price match/beat).
- Strictly Excludes All Agency Brands and all services.
- Can be used with all additional supplier promotions & selected bonus promotions at Berloni Appliances. If unsure please contact us to confirm.
Customer Communications Policy
Types of Communications
Berloni Appliances may send you various types of communications including but not limited to:
- Promotional Emails and SMS/Text Messages: Information about special offers, sales, new products, and events
- Order and delivery related Emails and SMS/Text Messages
- Service Communications: Information about warranties, service reminders, and product care
- Newsletter Emails: Regular updates about industry trends, product highlights, and company news
- Communications may be automated, possibly using AI and/or AI-generated content.
Communication Frequency
- Email communications may be sent weekly or monthly, depending on the type of content
- SMS/Text messages are sent less frequently and primarily for time-sensitive information
- Order and service-related communications are sent as needed based on customer activity
Your Communication Preferences - How to Unsubscribe/Opt-Out
By providing your contact information and making a purchase with Berloni Appliances, you consent to receive marketing and service communications from us.
However, we respect your privacy and communication preferences and you can opt-out at any time:
1. Email Opt-Out:
- Every marketing email we send contains an unsubscribe link at the bottom
- Your request to unsubscribe will be processed within 5 business days
2. SMS/Text Message Opt-Out
- You can opt out of SMS messages by replying "STOP" to any message
- Your request to stop SMS communications will be processed immediately
You can also contact us with any queries relating to your communication preferences
Email - sales@berloniappliances.com.au
Call - (03) 9455 2888
Website Product Listings & Pricing
Our website is constantly updated yet in some cases errors or glitches can occur which we always try to prevent & fix immediately. We ensure to always keep our pricing up-to-date yet on the occasion that an error or glitch has occurred, Berloni Appliances is not bound to honour the sale and will always refund any placed orders to avoid any inconveniece. If we can further assist we definitely will but in some cases it will be as simple as we cannot honour this error.
Details & Technical Specifications - All details including technical specifications, images or products details are provided to us by our supplier and are accurate at the time, for any errors Berloni Appliances cannot take responsibility for this and we always advised you request the specific spec sheets per product or for the product itself for any detailed install.
Back Up Plans/Additional Warranty - Terms & Conditions
For Extended Warranty Manufacturers Warranty details: Click here for details page >
Delivery, Pick Up, Storage & Returns
For All Information on Delivery, Pick Up, Storage Options and Returns: Click here for details page >